Communication in the World of Information Technology




Logo: International Business Machines Corporation (IBM)

International Business Machines Corporation, commonly referred to as IBM, has a big name in the field of Information Technology (IT). As soon as I heard about this project, I knew that I wanted to interview someone who is currently working for IBM in Monroe, Louisiana. Fortunately, I was able to contact Bipin Karki, who works as an Application Developer in IBM, through a mutual friend.

About Bipin

AAEAAQAAAAAAAATsAAAAJGFlNmI2ZTlhLTFiMWYtNGFkZC1iMTg1LWI1OWY2YzUxMGUwNABipin Karkee, Application Developer at IBM, Monroe, LA

Bipin is a Louisiana Tech University graduate. He pursued a bachelor’s degree in Computer Information Systems (CIS). Upon being asked why he chose this major, he replied that he “was interested in computers, but he wanted to learn about business as well. This major was a combination of both technology and business.” His reason for choosing to work for IBM was the same as mine; IBM is a highly reputed company in the IT world.

Bipin’s Roles and Responsibilities in IBM

As mentioned before, Bipin is an Application Developer. His job is to “identify automation scenarios and to develop tools to automate business process [in order] to save time.” His responsibilities also include going through the software development cycle using “agile methodologies.”

Bipin’s Communication Style with His Team Members

Bipin believes that the most important part of his work is being “proactive to communicate [with his] team members [in order to help] develop the project in a smooth way.” The communication among the team members is very technical. This might be one of the reasons why Bipin said that he has to keep himself updated with the latest technology. He also has to be able to identify the technical “buzzwords.”

Bipin said that he rarely has to write and present technical reports. “Agile is the new way of working. [Most] of the documentation is designated to a [specific person called a] SCRUM master,” Bipin commented.

Bipin’s Communication Style with His Clients

Most of Bipin’s clients are remote, so he mostly communicates “via email, chat and phone conference.” Depending on the projects, Bipin and his team may have to communicate with the client managers to have a better understanding of the scope of the project. He mostly communicates with his clients via web conferencing; however, in some situations, he may be required to visit client sites to talk to them face to face.

Bipin’s role also requires him to be a good listener. He has to be able to understand the needs of the clients. He has to “have a thorough understanding of their requirements” in order to solve their problems. In contrast to his communication style with his team members, Bipin usually generalizes the technical technology terms to his clients. He explains and gives examples of technology that the clients are involved or familiar with.

Formal Versus Informal Communication

Communication is mostly formal in a workplace. However, according to Bipin, as we begin to develop a friendlier relation with our clients and our colleagues, it is up to us to choose our style. “But it is advisable to be formal with the clients,” Bipin added.

Bipin’s Advice

Besides his degree in CIS, Bipin emphasized on having knowledge about web development applications like HTML, CSS, JavaScript, etc. He suggested me to try to learn as much as I can about programming basics. He said, “ Visit sites like W3schools, and watch the web series CS75 on YouTube. This will make your life so much easier in any technical position.”


Rasmi Shrestha, Guest Blogger






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