Communication in Human Resources


Sheila Trammel attended Louisiana Tech University receiving a bachelor’s degree in business and a masters degree in industrial and organizational psychology. Jumpstarting her career in 1990, Trammel began in Human Resources but did not land her dream job until 2005. She was hired on at Louisiana Tech as the HR Director and has been successfully working in this position for 12 years.


A Day as a Human Resources Director


Trammel said being an HR Director keeps her constantly busy. She handles planning and administering personnel policies, discipline issues, and employee training. On top of this, she is the supervisor of 7 employees who work with benefits administration, payroll processing, new hire and retire paperwork, worker’s compensation, etc. “Having your own tasks plus being sure that employees are adhering to their own tasks can be a big responsibility.” Trammel stressed.


Communication with Co-Workers


“Communication is extremely important. It is a key essential to doing any job in HR.”, according to Trammel. Working in her office, she does more oral communication than any other type when it comes to being the supervisor for her subordinates. Most of her work is written, but communicating in meetings with others is critical.


As far as collaborating with employees, Trammel does mostly all written communication on her own. Being an HR director, she deals with highly confidential matters and is not at liberty to discuss with others.


Written Communication on the Job


The written work Human Resources employees do are being viewed by almost everyone in the organization. Writing as an HR Director takes up more than 50% of Trammel’s time during office hours. To be able to finish her work on time, Mrs. Trammel usually closes her door and will not take calls during the day to get through all the paperwork her job demands. As an HR Director, the written communication she is doing pertains to a lot of legal entities. Therefore, they require high attention to detail as well as accuracy in the facts she is stating. Not being allowed to have someone look over your work can be difficult, but Trammel explains, “I proofread all my communication as well as use spelling and grammar check on the computer. I may can have someone else look over my correspondences to see if they spot any corrections or additions depending on the confidentiality level.”


Importance of All Communication in Human Resources


Human Resources Directors must use every type of communication, but Trammel described the most important type of communication is listening. She went on to explain, “You have to be able to listen to all sides of an issue and allow employees to express their concerns, without interrupting them.” You could be talking with someone in a lower level positon or even someone holding a higher-level position, so communicating correctly and effectively with them will only make your job easier and you more successful.


Advice on Communication Before Entering an HR Position


Communicating in every way is essential for most jobs, but is a key responsibility for a human resources job. As an HR Director, Mrs. Trammel said, “Legal requirements have to be documented and maintained. Should you be required to go to court for any reason, documents can be subpoenaed, therefore, they need to be in order and correct.” Taking technical writing courses in college should be required by anyone in a business major. As Sheila Trammel said, “The more experience you have, the better.”


Morgan Baldwin, guest blogger







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