The Role of Communication in Childcare


The front of Chase Learning Center (with one of my favorite Chase babies)

Path to Childcare

Ashley is the current director at Chase Youth Center. When asked how she started working in childcare, she told me that she has always loved children. She says she began babysitting when she was 15 years old and she loved being around children and enjoyed how much fun children are. Ashley has a Bachelor’s degree in clinical psychology with a minor in Early Childhood Education.

Communication on a Daily Basis

In a childcare setting, communication is key on many levels. Ashley says that it is necessary when running a building to be able to communicate because tasked wouldn’t be able to completed and no one would know what to do or how to accomplish specific tasks if there were no communication. Ashley believes that verbal communication is the best form of communication in the workplace.

When it comes to childcare laws, you have to orally communicate the rules and details with employees and management so that DHR requirements and laws can be met with ease. Alongside this, she says that it is very important to fill out paperwork very specifically so that it is easy for others to understand that specific document.

Oral Communication

In order for a business to run or for a day to run smoothly, Ashley says effective oral communication is key. She says it maintains employee relationships and it gains productivity. The more you communicate, the better off the employees will be at doing their job. She says it’s good to give instructions, but communication also allows for affective constructive criticism as well.

When it comes to parents, Ashley says that parents need to know what is going on at all times. The more she communicates with them, the more they will trust her and the employees, and the easier situations can be handled in the present or future. She also says that if a situation with the child arises, she prefers to address it with the parents when they come to pick their child up.

In this work environment, you also have to communicate with children between the ages of 5 and 11. When I asked her how to communicate with them, she says that the best way to communicate with a child is to be calm and effective by getting down and talking to them on their level. She also says that hearing what they have to say is the most important.

Technical Communication

With the digital age we are in today, it is important to utilize the technology we are given. With employees, Ashley prefers not to email them but she does send them text messages. She says that texting her employees is about 90% effective. She also says that she will email the parents if it is something minor and they usually respond within a day or two. She says some parents will communicate with her over email but most of them prefer to talk to her in person or over the phone.

Consequences of Poor Communication

All workplaces have occasional instances of poor communication. When asked about the consequences of poor communication, she says that it can cause lack of efficiency, employee morale, and a decrease in productivity in the workplace. She says that she has had a miscommunication before and she had to explain the situation in order for it to make sense.

Katie Archer, Guest Blogger


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