Technical Communications in the Veterinary Field


Introducing Dr. Steven Moore, DVM

A love and compassion for animals inspired the veterinary career of Dr. Steven Moore, who practices with Banfield Pet Hospital. Residing in Frisco, Texas, he has been in the veterinary medical field for over ten years. His educational background includes multiple degrees, including a bachelor of science degree in animal science from Louisiana Tech University. He received his Doctor of Veterinary Medicine from the University of Illinois. His patients are of the “small pet” variety, including cats, dogs, and even “pocket pets” such as hamsters, gerbils, rabbits, and sugar gliders.

The Value of Communications Skills

On the job, he says, “My communication skills with clients and my team are vital to a successful outcome when it comes to patient care.” In the course of patient medical treatment, he communicates with others on his team that includes technicians, office staff, and other veterinarians. Dr. Moore is quick to assert that he finds value in communications skills both on the job, and in areas other than his primary job as a practicing veterinarian. Outside the realm of the veterinary hospital where he works, he is also a relationship manager for a veterinary practice acquisition group. According to Dr. Moore, “My years of learning and developing my communication skills in my veterinarian career has allowed me to transfer these skills to be blessed and successful in practice acquisitions.”

The Importance of Technical Writing Skills

Dr. Moore considers written technical communications to be not only very important in the discharge of his job duties, but essential. According to him, the completeness and thoroughness of medical records is extremely important to the mission of veterinary care. He explains that the documentation of client communication and patient exam findings, along with diagnosis, treatment, and prognosis, is essential to positive outcomes. With regards to how he uses written technical communications in his daily responsibilities of veterinary care, he cites the documentation of patient medical notes, and client communications in the patient’s medical record as being among the most important. Some of the tools designed for use in the veterinary medical field, and that are used by Dr. Moore, include email and medical record documentation in software programs. Clear and concise patient care regimens are essential, especially because they must be read and understood by many members of the patient care team. Regardless of the manner in which written technical communications is used in his veterinary practice, Dr. Moore confirms that these skills help meet the goal of quality medical care for his patients.

Personal View of Technical Writing

Throughout his veterinary medical career, Dr. Moore has taken pleasure in encouraging others to enter the field he cherishes. Along the way he has consistently emphasized and advocated the need for effective communications, and he even gives this advice to those who are new in the field. “As a mentor to younger DVM’s, I teach them to be the best communicator they can be to be an advocate for the pet, because sometimes you are the voice of the pet when the owner does not want to do the right thing!”

Kailee Hervey, Guest Blogger


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